As a brand we want to try and put a stop to fast fashion, as we know problems with manufacturing can occur, so instead of waste. We want to offer a return, reuse and recycle initiative.
Returns - Returns are accepted within 14 days, please see full returns policy below.
Repair - We will repair any damaged items free of charge and send them back to you.
Reuse - If you no longer love your item. You can join in on our swap initiative and swap your item for 40% your next purchase. Please note that you are limited to only 3 swaps per year (we are building a capsule wardrobe babes, let’s utilise that wardrobe).
We want to start a sustainable movement and we urge you to show off your outfits.
Returns Policy:
We are committed to delivering high-quality products and exceptional customer service. If you’re not completely satisfied with your purchase, you may return your item within 14 days of receipt, subject to the following terms and conditions:
1. Items must be returned in their original condition: unworn, unwashed, and with all original tags and packaging intact. Returns will not be accepted if the item shows signs of wear, including marks from makeup, deodorant, fake tan, or similar.
2. Items marked as “Sale” or “Non-Returnable” are not eligible for return; these may be exchanged for a gift card only.
3. For faulty items, please contact our Customer Service team within 48 hours of receipt, providing your order number and clear images of the issue. Items are classified as faulty if they arrive damaged or develop a fault within 3 months of purchase. Issues reported after this period will be considered general wear and tear.
4. Original shipping costs is non-refundable once purchased, regardless of any returns.
Please send your return to: 145 Bath St, Glasgow, G2 4SQ, Scotland.
You can contact us about your return via email at hello@jadehayter.com.